DEPOSIT

  • Upon receipt of your reservation, we will charge a deposit to your credit card.
  • For a one or two night stay, the deposit is equivalent to one night's rate plus taxes.
  • For a stay of three nights or longer, the deposit is equal to half the entire booking, including taxes.

CANCELLATION

Please understand that some or all of your reservation may not be cancellable, and that our cancellation policy differs between weekend/holiday nights and weekday nights, and also for larger group reservations. The Kalamazoo House is an intimate property where every guest reservation is both important and special to us. Unlike a traditional hotel, your reservation means that we have committed a distinct and unique room exclusively to your enjoyment.

     FRIDAY, SATURDAY, AND HOLIDAY NIGHTS (defined as “Weekend/holiday”)

•Cancellations of “weekend” nights made at least 7 (SEVEN) days prior to your arrival date provide for your deposit being refunded, less a $25.00 per-room cancellation fee.

•Cancellations of ”weekend” nights made WITHIN 7 DAYS ARE NOT REFUNDABLE OR SHORTENABLE (or otherwise changeable). In the unlikely event that you must cancel with less than 7 (seven) days notice, shorten your stay, or check out early, please understand that we must ask you to take responsibility for all of the “weekend” nights of your reservation; “weekday” nights remaining are separately subject to the relevant policy terms.

     SUNDAY TO THURSDAY NIGHTS (defined as “Weeknights”)

* Cancellations of “weekday” nights made at least 24 HOURS prior to your arrival date provide for your deposit being refunded, less a $25.00 per-room cancellation fee.
* CANCELLATIONS of “weekday” nights WITHIN 24 hours ARE NOT REFUNDABLE. In the unlikely event that you must cancel with less than 24 hours notice, or shorten your stay—please understand that we must ask you to take responsibility for those Sunday-Thursday nights cancelled with less than 24 hour notice. Any “weekend/holiday” nights in your reservation will be separately subject to the relevant policy terms.

     THREE OR MORE ROOMS AND WHOLE-HOUSE BOOKINGS are no longer refundable if cancelled within 30 days prior to your stay, and require a 50% deposit at time of reservation, with the balance due 30 days prior to your stay. Cancellations prior to thirty days provide for your deposit to be refunded, less a $25 per-room cancellation fee.
* Trip Insurance: We do recommend that you consider purchasing private trip insurance if an unforeseen event causing you to cancel would result in undue stress or discomfort for you.

CHECK-IN TIME

  • REGULAR CHECK-INS ARE SCHEDULED BETWEEN 4-7 p.m. daily (Eastern Time)
    • Because we are a small property without a staffed front desk, we ask our guests to schedule a check-in time when arriving between 4-7p.m., so we can be available to greet you personally and show you around. OR, alternatively …
       
  • HASSLE-FREE, SELF CHECK-INS and LATER ARRIVALS
    • If you want to maximize flexibility and autonomy, or you know that your travel plans will make a late arrival necessary, with advance notice we are happy to provide you details and a discrete code for an after-hours, “self-check-in”. Simply add a note to your reservation requesting that “self check-in” information be sent.
       
  • IF YOU DO NOT request a self-check in, please give us an update if you find that your expected arrival time changes significantly, by calling 269-382-0880 (option #1). For travelers coming from Chicago or other points west, please remember when making your plans that Michigan is on Eastern time---an hour later!

CHECK-OUT TIME

  • We ask that you vacate by 11 a.m.
  • Late check-outs are difficult for us, as we need the time to ready the room for the next guest.

SMOKING & CANDLES

  • Absolutely no smoking is allowed inside the building; this includes e-cigarettes as they, too, will set of smoke detectors (trust us on this). We will assess a $250 cleaning fee if you have smoked inside.
  • Smoking of cigarettes and cigars is permitted on the porches as long as it doesn't bother other guests. Please use the receptacles provided.
  • We cannot allow the burning of candles, or open flames of any kind. Please let us know if you would like electric-flame candles in your room.

NUMBER OF GUESTS PER ROOM

  • Our rooms accommodate one or two persons, and the rate is the same whether single or double occupancy.
  • In the rare instance that a third person can be accommodated, the person must be registered with advance permission by the innkeepers, and an additional $25/night fee will be added to the room rate.
  • Please remember, children are "persons"!

OUTSIDE GUESTS

  • We ask that the inn be limited to immediate guests (room occupants), and a perhaps a couple guests of guests. We've found that from controlling access, to domination of our common areas, to wear-and-tear on the inn, outside guests numbering more than a couple significantly impinge upon the flow and enjoyment of other guests.

STAIRS & CHILDREN

  • Our inn is most suitable for adult guests who can safely walk irregular stairs and navigate hazards to mobility. Guest rooms are on the second and third floors, with steep stairs to the third floor (rooms #7-11) and no elevator to any floors, so continuing with your reservation indicates willingness and acceptance of all related risks.
  • Children 12 and older are welcomed when accompanied by parents or legal guardians--with advance notice and subject to our policies regarding the number of guests per room (see above)..
  • Special situations allow for younger children (for example, a whole-house booking). Please call to inquire about making arrangements.

PETS

  • As animal lovers ourselves, we wish we could accommodate your pets, but unfortunately we cannot.

GIFT CERTIFICATES

  • Gift Certificates are required to be honored in the State of Michigan for five years, though we appreciate your efforts to use them sooner.
  • Purchases of gift certificates are considered final, and cannot be redeemed for cash value, only goods and services, or a replacement certificate.

RATES and TAXES

  • Rates/policies are subject to change and vary during high impact periods and special requests.
  • Posted rates do not include 6% state sales tax and 5% accommodations tax, or $1 per room night Michigan Lake-to-Lake B&B assessment.

MINIMUM NIGHT STAY REQUIREMENTS

  • We require a 2-night minimum stay for most weekends. Reservations may be for Thursday-Friday, Friday-Saturday, or Saturday-Sunday to qualify for the 2-night minimum. Holiday weekends and some special events require longer minimum-night stays. 
  • Occasionally there is an open single night between two other reservations, allowing us to confirm a 1-night stay when a minimum-night stay is showing on the calendar. Also, if we have availability a day or two before the weekend, a 1-night stay can sometimes be confirmed. 
    • Please call to inquire: 269-382-0880.