Our Most Frequently Asked Questions:
Check-ins begin daily at 4:00 p.m. With guest feedback we’ve eliminated a need for check-in appointments. The Kalamazoo House is now a streamlined, self check-in facility by default, and you will receive your door code in a separate email from your confirmation, within a day or so (or earlier, depending on your arrival date). We don’t want you left out in the proverbial cold if we’re running to the store, walking to the bank down the street, or working in our personal residence behind the inn. Still, we live here on the property, and one of us is always nearby if you have a need or question.
One-Minute visual walk-through of our Streamlined Self Check-in Process
Please note that we cannot accept early check-ins before 4:00 p.m., with rare exceptions that require a $25/hr upcharge and prior approval. The daily reality of a small inn grants only a very narrow window of time for daily cleaning to our high standards, shopping, and preparing to welcome new guests. If you have a compelling need for us to arrange our schedules alternatively, a partial-day upcharge of $25/hr will apply to all situations where we are able to grant the request. That said, we welcome you to park here early and enjoy all that the city has to offer! By prior arrangement we can often even provide a code to the house so you can relax, work, access the wi-fi, or use the necessary facilities--even if we are away on errands and house business.
Check-out time is 11 a.m.
Similar to the question about early check-ins, late check-outs are even more difficult for us, as we need the time to ready the room for the next guest. Sometimes late check-outs are possible for an additional fee, but most often we ask that you vacate by 11:00 a.m.
See our policies page here.
Generally speaking, we do not. Where exceptions are made, generally it is only for guests, and only for small, intimate events. On rare occasion we may allow guests to host their community event or special reception—so long as it does not interfere substantially with other guests’ enjoyment of the house, or with house operations. The parlor, bar, and commons areas are part of the benefits of staying with us, and really aren't that large, so we like to limit their exclusive use by any guest who does not rent the entire house.
Yes it does. And own TV. And own thermostat.
Generally we no longer rent the whole house to a single party, and generally no more than three rooms to a related party (like a wedding party)--at least not between May through October. We find that the wear and tear on the house is much greater than from our usually-diverse B&B guests that fill the inn most weekends throughout the year, and that the needs and demands of a large group grow exponentially—from pre-stay coordinations, to much-extended cleanup hours in common areas (and when resetting for breakfast), to less obvious challenges like breakfast time bottlenecks, security and safety concerns like the coming and going of often-numerous outside guests, and overall for much greater needs for active, on-site oversight. Most significantly, however, is the impact upon our regular business and leisure guests, and their enjoyment of the house and common spaces (we have just ten rooms). So candidly, the events business is just not our focus; we've always believed in "underpromising and overdelivering". In terms of space, the common space (parlor) is not conducive to sit-down dinners for more than about 12-14 people in one room, or about 20 people maximum including our small breakfast room (not adjoining). Mixers or staggered open-houses for up to thirty to fifty transient visitors have been known to work under certain defined circumstances, but are rarely approved for the above reasons, and involve significant upcharges. Where approved and appropriate however, we can help you coordinate with local caterers for meals, hors devours, and other services. Additional charges apply to both full-house rentals, and for the additional facility use that comes with any event. (See below for limitations of calendar.)
Per our policies, whole-house rentals (and three or more rooms) are subject to 50% deposit, with the entire balance due thirty days prior to the reservation, at which time the reservation can no longer be cancelled. Note: We no longer offer whole-house and large-group stays in the May-October timeframe. Rooms become available for reservation six months in advance online, on a first-come/first-serve basis. (Group terms/policies still apply when booking three or more rooms on-line). Reservations farther in advance ARE usually accepted by telephone for individuals and small-groups. Whole-house reservations for November through April stays may similarly be requested in advance of six months. We ask your understanding that these practices help us maximize access for our regular guests during times of high demand.
Yes, though generally speaking the house is best suited for only the most intimate of weddings involving our overnight guests--see above questions about groups.
We’ve actually become less flexible in this regard, and ask that the inn be limited to immediate guests, and a perhaps a couple guests of guests--as reasonably appropriate. Without dedicated attendants or front desk clerks who can clean up and oversee heavier users, concerns for the security and the comfort of other guests drive this policy. We've found that from controlling access, to domination of our common areas, to wear-and-tear on the inn, outside guests numbering more than a couple significantly impinge upon the flow and enjoyment of other guests.
Our rooms accommodate one or two persons, and the rate is the same whether single or double occupancy. In the rare instance that a third person can be accommodated when the house is not extremely busy (capacity and safety first), the person must be registered with advance permission by the innkeepers. Additionally: the architecture of the beautiful old Victorian simply does not allow space or mobility for rollaways or cots. If approved, there would be a $12 additional charge if a third breakfast is desired, and/or a $25/night fee if we provide bedding and an air mattress. Please remember, children (must be 13 or older) are "persons".
We offer waiting lists both for specific rooms/times, and for single nights on weekends when a "hole" appears that will allow us to break two-night minimum stays (where applicable). Please call or email your waiting list request to email@example.com.
NO!!! Consider us a boutique hotel. Our 10 rooms are very private, and actually no guest room sleeping quarters share a wall with any other, and you don’t have to talk to anyone if you don’t want to (even us!! We have a hassle-free self check-in option). Come and go with discrete code access to the house; breakfast is at private tables with table service; every room is self-contained with its own bathroom, thermostat, HDTV, Roku internet entertainment options and more.
No. Unfortunately, this beautiful Victorian home is not a good fit for anyone for whom stairs could pose a challenge, and no elevator is available to the guest room floors (all guest rooms are on the 2nd and 3rd floors). There are stairs to the main level, a long staircase to the second floor (with a banister that is grandfathered for historical reasons, but not a great aid to ambulation), and a very steep and winding staircase to the lovely third floor rooms.
Absolutely no smoking is allowed inside the building; this includes e-cigarettes as they, too, will set of smoke detectors (trust us on this). We will assess a $250 cleaning fee if you have smoked inside. Smoking of cigarettes and cigars is permitted on the porches as long as it doesn't bother other guests. Please use the receptacles provided. We cannot allow the burning of candles, or open flames of any kind.
Our rooms accommodate one or two persons, and the rate is the same whether single or double occupancy. In the rare instance that a third person can be accommodated, the person must be registered with advance permission by the innkeepers, and an additional $25/night fee will be added to the room rate. Please remember, children are "persons"!
Our inn is not well suited for young children, under 13 years of age. Our inn is mostly oriented toward adult business travel and romantic couple’s retreats. Children 13 and older are happily welcomed in the room with their parent with advance notice and subject to our policies regarding the number of guests per room (double occupancy total, including children). Special situations allow for younger children (for example, a whole-house booking). Please call to inquire about making arrangements.
As animal lovers ourselves, we wish we could accommodate your pets, but unfortunately we cannot. Many of our guests have sensitivities and rely upon the fact the Inn has never allowed pets.
There may be a few options. First, some background might be helpful. We require a 2-night minimum stay for most all but the quietest winter weekends; this helps us keep rates in check while maximizing the use and enjoyment of the facility. We also find that while we are usually sold out most weekends, allowing the sale of only Saturday night often leaves us unable to sell the Friday only, since most of our guests desire and require Friday and Saturday, and thus won't book only a Friday. Reservations can satisfy the 2-night minimum via Thursday-Friday, Friday-Saturday, or Saturday-Sunday.
- Thus, option#1): sometimes a hole opens as a result of other guests’ combinations, and our real-time online system will allow you to book a single night; we keep a list of these on our web site here.
- 2) On rarer occasions, when we still have availability a few days before an isolated slow weekend or holiday, we will then drop the minimum altogether, with no upcharge. This will instantly be reflected in our real-time reservation system online.
- 3) On some rare occasions we might be willing to break the two-night minimum with a 25% upcharge--especially for Friday-only requests (Saturday-only is easier to fill).
Parking is free. Please see our arrival and parking instructions on our contact page here.