Our Most Frequently Asked Questions:
Check-ins begin daily at 4:00 p.m. With guest feedback we’ve eliminated a need for check-in appointments. The Kalamazoo House is now a streamlined, self check-in facility by default, and you will receive your door code in a separate email from your confirmation, within a day or so (or earlier, depending on your arrival date). We don’t want you left out in the proverbial cold if we’re running to the store, walking to the bank down the street, or working in our personal residence behind the inn. Still, we live here on the property, and one of us is always nearby if you have a need or question.
One-Minute video walk-through of our Streamlined Self Check-in Process
Please note that it is very difficult for us to promise and accept early check-ins before 4:00 p.m. The daily reality of a small inn grants only a very narrow window of time for daily cleaning to our high standards, shopping, and preparing to welcome new guests. If you have a compelling need for us to arrange our schedules alternatively, a partial-day upcharge of $25/hr will apply where we are able to grant the request. That said, we welcome you to park here early and enjoy all that the city has to offer! By prior arrangement we can often even provide a code to the house so you can relax, work, access the wi-fi, or use the necessary facilities--even if we are away on errands and house business.
Check-out time is 11 a.m.
Similar to the question about early check-ins, late check-outs are even more difficult for us, as we need the time to ready the room for the next guest. Sometimes late check-outs are possible for an additional fee, but most often we ask that you vacate by 11:00 a.m.
See our policies page here.
Unfortunately, we no longer host private parties or events. We found that the impact upon the facilities and guests was simply too great.
Yes it does. And own TV. And own thermostat.
Although there are rare exceptions, we generally no longer rent the whole house to a single party, and no more than four rooms to a related party (like a golf outing, wedding party, etc.)--especially between May and November. Under no circumstances do we do whole-house bookings for groups wanting to entertain, have catered food or otherwise consume meals or food onsite (other than our breakfast), hold events for non-guests, or host more than a few guests of guests who do not stay overnight. We find that the wear and tear on the house is much greater than from our usually-diverse B&B guests that fill the inn most weekends throughout the year, and that the needs and demands of a large group grow exponentially—from pre-stay coordinations, to much-extended cleanup hours in common areas (and when resetting for breakfast), to less obvious challenges like breakfast time bottlenecks, security and safety concerns like the coming and going of guests of the guests, and overall for much greater needs for active, on-site oversight. Most significantly, however, is the impact upon our regular business and leisure guests, and their enjoyment of the house and common spaces (we have just ten rooms). Candidly, the events business is just not our focus; we've always believed in "underpromising and overdelivering".
Per our policies, whole-house rentals (and three or more rooms) are subject to 50% deposit, with the entire balance due thirty days prior to the reservation, at which time the reservation can no longer be cancelled. (There is also an additional set of terms and additional deposit required for five rooms or more, as outlined in the above question.)
Yes, though generally speaking the house is best suited for only the most intimate of weddings involving our overnight guests--see above questions about groups and whole-house bookings.
We’ve actually become less flexible in this regard, and ask that the inn be limited to immediate guests, and a perhaps a couple guests of guests--as reasonably appropriate. Without dedicated attendants or front desk clerks who can clean up and oversee heavier users, concerns for the security and the comfort of other guests drive this policy. We've found that from controlling access, to domination of our common areas, to wear-and-tear on the inn, outside guests numbering more than a couple significantly impinge upon the flow and enjoyment of other guests.
Our rooms accommodate one or two persons, and the rate is the same whether single or double occupancy. In the rare instance that a third person can be accommodated when the house is not extremely busy (capacity and safety first), the person must be registered with advance permission by the innkeepers. Additionally: the architecture of the beautiful old Victorian simply does not allow space or mobility for rollaways or cots. If approved, there would be a $12 additional charge if a third breakfast is desired, and /or a $25/night fee if we provide bedding and an air mattress. Please remember, children (must be 13 or older) are "persons".
We offer waiting lists both for specific rooms/times, and for single nights on weekends when a "hole" appears that will allow us to break two-night minimum stays (where applicable). Please call or email your waiting list request to email@example.com.
NO!!! Consider us a boutique hotel. Our 10 rooms are very private, and actually no guest room sleeping quarters share a wall with any other, and you don’t have to talk to anyone if you don’t want to (even us!! We have a hassle-free self check-in option). Come and go with discrete code access to the house; breakfast is at private tables with table service; every room is self-contained with its own bathroom, thermostat, HDTV, Roku internet entertainment options and more.
Yes, and for an urban environment we think it's very safe. Steph and I, as well as our neighbors (next door condos of all ages), our daughters, and our guests walk regularly between here and the restaurants, breweries, theatres, and so forth--throughout downtown, and at most all hours. Now, you might have a homeless person ask for money (we suggest saying no thank you), and you should always exercise good safety practices for an urban setting. You should also lock your car at all times, as opportunistic scavengers periodically try car doors late at night (but we've never had a break-in).
No. Unfortunately, this beautiful Victorian home is not a good fit for anyone for whom stairs could pose a challenge, and no elevator is available to the guest room floors (all guest rooms are on the 2nd and 3rd floors). There are stairs to the main level, a long staircase to the second floor (with a banister that is grandfathered for historical reasons, but not a great aid to ambulation), and a very steep and winding staircase to the lovely third floor rooms.
Absolutely no smoking is allowed inside the building; this includes e-cigarettes as they, too, will set of smoke detectors (trust us on this). We will assess a $250 cleaning fee if you have smoked inside. Smoking of cigarettes and cigars is permitted on the porches as long as it doesn't bother other guests. Please use the receptacles provided. We cannot allow the burning of candles, or open flames of any kind.
Our rooms accommodate one or two persons, and the rate is the same whether single or double occupancy. Double occupancy is our maximum for any room. (Please remember, children are "persons"!)
Our inn is not well suited for young children, under 13 years of age. Our inn is mostly oriented toward adult business travel and romantic couple’s retreats. Children 13 and older are happily welcomed in the room with their parent with advance notice and subject to our policies regarding the number of guests per room (double occupancy total, including children).
As animal lovers ourselves, we wish we could accommodate your pets, but unfortunately we cannot. Many of our guests have sensitivities and rely upon the fact the Inn has never allowed pets.
You can always tell if an exception is possible by consulting booking engine online. Just check your dates, and it will tell you. If not available, stay tuned and check back if you can! When we still have availability a few days before an isolated slow weekend or holiday, we will then drop the minimum altogether, with no upcharge. This will instantly be reflected in our real-time reservation system online.
Why the weekend minimum? We require a 2-night minimum stay for most weekends (Fri/Sat), because this helps us maximizing the use and enjoyment of the facility, and protects our vital revenue. We learned that allowing the sale of only Saturday night often leaves us unable to sell the Friday only, since most of our guests desire and require Friday and Saturday, and thus won't book only a Friday. Allowing Saturdays only also disallows regular guests who come for extended stays involving a weekend, and costs us valuable revenue needed to maintain the experience. (Note: reservations can satisfy the 2-night minimum via Thursday-Friday, Friday-Saturday, or Saturday-Sunday.)
Parking is free. Please see our arrival and parking instructions on our contact page here.